Sue Benson
Learning Strategist & Innovator
PROFESSIONAL
SOFTWARE, SKILLS & COMPETENCIES
NEEDS ANALYSIS
LEARNING DESIGN
eLEARNING DEVELOPMENT
VIRTUAL DELIVERY
CHANGE MANAGEMENT
VIDEO SCRIPTING & PRODUCTION
HR/COMPLIANCE & PRODUCT TRAINING
PROJECT MANAGEMENT
EDUCATION & CERTIFICATIONS
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Internal Consulting Master Class (2018)
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Advanced eLearning Certification (2017)
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Master's Certificate in Business, Tulane University
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Master of Science, Computer Science, Boston University
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Bachelor of Arts, Binghamton University
AWARDS
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Spirit of Excellence for Organizational Achievement
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Exceptional Expert
"Advancing a clear and achievable vision, balancing teamwork, customer focus, exemplifying a can-do attitude, pursuing and promoting learning and innovation, balancing effectiveness with humor and creativity"
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Trailblazer of the Year
"Creativity, leadership and passion and for continuously improving sales programs, tools and training."
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Brandon Hall Silver Medal, Multimedia and Internet Training
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World Fest Silver Medal, Interactive Education
Sample PORTFOLIO
Experience
2013-2016
CLICKSOFTWARE
Senior WW Sales Enablement Manager
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President’s Award for outstanding work in managing, developing & delivering Global Sales Training
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Developed and delivered global sales training and field communications on new products, selling skills, sales tools (ex., Prospecting, Salesforce CPQ) and best practices; created virtual webinars and classroom workshops; LMS to enroll, track and provide management reports
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Designed and developed Blended Learning Curriculum for onboarding global Sales, Senior Executives, Marketing, and Global Partner Managers
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Created ”Customer Spotlight” library of >70 success stories (30 videos) profiling key customer wins in key industries; focused on successful Sales strategies, key value messages, competitive approaches, ROI, and best practices
2017-present
COREAXIS CONSULTING
Sr. Instructional Design Consultant / eLearning Developer
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Fidelity Investments - Created video-based Best Practices for Scrum Masters to help new facilitators lead effective AgilityHealth retrospectives. Created company-wide overview of Workforce Connect used to view organizational structures. Developed role-based resources for enterprise-wide Jira Align and AgilityHealth implementations.
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Dycom Industries - Developed training for Project Management software (Agile) for the Telecommunications industry. Designed Onboarding program for new users , product marketing videos, online Help Center tours, microvideos, and role-based job aids.
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Takeda Pharmaceuticals – Partnered with Medical authors, reviewers and IT technical team in the design and development of a comprehensive, role-based (Clinical, Quality, Safety, Non-Clinical, Regulatory) eLearning program for a new document management system used in the global regulatory submission process.
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RMR Group (Asset Management) - Designed and developed online HR Performance Improvement program (Continuous Feedback for Managers focused on employee engagement for Asset Management company. Created New Hire Technology Orientation (eLearning in Camtasia launched from SharePoint), and System Setup guide.
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American Tower (Communications) - Designed and developed eLearning (Articulate 360) and ILT training courses for: Career Development Coaching for Managers, New Manager Orientation, New Hire Onboarding, Social Engineering Awareness for Finance, Managing Projects, Public Affairs training and Policy Certification. Created interactive, blended learning with assessments and supporting materials (workbooks, job aids).
1993-2006
KRONOS
Education Design & Development Manager
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Awarded “Spirit of Excellence” for Organizational Achievement
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Managed the design, development, and delivery of an org-wide, Oracle eBusiness Suite training program which included a Blended curriculum (ILT, VILT, eLearning) of 30 courses to 700 employees at 28 locations in 3 months; adherence to SOX compliance standards; detailed tracking via LMS
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Created & managed Customer Education group of 11 Instructional Designers and external consultants; responsible for 30 courses for six software product lines; included New Hire Program for all Corporate and Field Consultants; responsible for all hiring, development, and budget
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Performed detailed Skills Gap Analysis and created online Professional Development & Certification program for all Project Managers which included a blend of product knowledge, skills, and competencies
2006-2013
KRONOS
Training & Development Manager - Sales
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Awarded “Exceptional Expert“ by Executive Management for “advancing a clear and achievable vision, balancing teamwork, cultivating a customer focus, exemplifying a can-do attitude, pursuing and promoting learning and innovation, balancing effectiveness with humor and creativity”
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Awarded “Trailblazer of the Year” by Industry Management for “creativity, leadership and passion and for continuously improving sales programs, tools and training. Sue continuously blazes new trails in sales effectiveness across verticals and market segments.”
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Developed Sales training programs for Healthcare, Life Sciences/Pharmaceuticals, Manufacturing, Retail, Logistics, and Financial Services
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Created and managed the Sales Management Council, a consortium of Sales leaders focused on driving organizational change and performance improvement
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Launched new Sales Tools to improve sales productivity: Eloqua, CRM Quoting and Service tools
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Developed online Sales Assessment (Qualtrics) to identify and report on individual and team competency gaps -100% org-wide participation; coached Sales Managers in creating individual development plans
1990-1993
TES CONSULTING
Independent Training Consultant
Designed and delivered 10-month internal retraining curriculum at Digital Equipment Corporation for Software Technical Writing
1990-1993
BOSTON UNIVERSITY
Adjunct Professor of Computer Science
CONTACT
Interested in discussing an upcoming project or learning initiative?
Feel free to contact me! I'd love the opportunity to work together!